Shipping policy
To create an effective shipping policy for HAEMUS, you want to balance professional clarity with a tone that fits your premium brand aesthetic.
Since you are focusing on the United States market and dropshipping, your policy needs to manage customer expectations regarding processing times (which can sometimes be longer in dropshipping models) and clearly outline the logistics.
You can copy and paste the template below directly into your Shopify Settings > Policies > Shipping policy section. Be sure to fill in the bracketed information.
HAEMUS Shipping Policy
At HAEMUS, we are committed to delivering your premium pieces with care and efficiency. Because we pride ourselves on quality and attention to detail, please review our shipping guidelines below.
Order Processing
All orders are processed within [e.g., 1–3] business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Estimates
We offer the following shipping options to our customers within the United States:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping | [e.g., 5–8] business days | [e.g., $X.XX or Free] |
| Expedited Shipping | [e.g., 2–4] business days | [e.g., $X.XX] |
Delivery delays can occasionally occur due to carrier volume or unforeseen circumstances.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
HAEMUS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Lost Packages
HAEMUS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping
Currently, HAEMUS focuses on providing premium service within the United States.
Questions?
If you have any questions regarding your order or our shipping process, please reach out to our support team at customer.support@myhaemus.com. We are here to help.